Rugs will be in the care of EQUILAUNDRY for 1 week but can be up to 2 weeks during busy periods.  Customers will be advised on collection.

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WASHING

         Damaged rugs are washed at the owners risk.  EQUILAUNDRY can not be held responsible for any further damage caused due to washing if the rugs are in need of repair.

         All hairy rugs will need a De-Hair prior to washing.  We will carry out a De-Hair if we feel that rug requires it.  EQUILAUNDRY reserve the right to charge for this service as hairy rugs clog machines and cause costly repairs and also prevents the dirt/grease being effectively removed during washing.

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REPROOFING

         To reproof a turnout rug it first has to be washed in Nikwax rug wash prior to proofing.  If there are any rips, holes, repairs or poor fabric condition to the rug we cannot guarantee 100% waterproof.

         If you have washed your rug in a domestic washing machine, tumble dried it or used domestic detergent to wash your rug with, we cannot guarantee it waterproof as this destroys the protective layer of the rug fabric.

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REPAIRS

         Repairs will not be carried out unless requested by the customer.

         All rugs will have to be washed before any repairs can be done due to Health and Safety legislation.

         Repair estimates will be given by EQUILAUNDRY on sight of the rug and this will not include the cost of washing or proofing which is an additional charge.

         If we feel that the rug is beyond repair or too costly to repair we will call you before continuing if a contact number has been provided.

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DROP OFF, COLLECTION AND PAYMENT

 

         FREE COLLECTION & DELIVERY applies to local customers or orders of 10 rugs or more further afield.  Get together with a friends at your yard for collection!

         Rugs may be dropped off at the EQUILAUNDRY premises at any time.

         Payment is required on delivery of rugs.

         You will be asked your preferred method of payment upon collection by the EQUILAUNDRY vehicle.

         You will be contacted 24 hours prior to delivery.

         If payment is not made, the rugs will not be left, then a fee will be charged for a second delivery attempt.  Subsequent failed         deliveries will incur further charges. If after two months the rugs are still not collected EQUILAUNDRY reserve the right to sell the rugs to recover costs.        

         If the rug has not been collected at the agreed time the agent may charge storage at £1 per week and added to your bill.  If after two months the rugs are still not collected EQUILAUNDRY reserve the right to sell the rugs to recover costs.